Refund policy

REFUND POLICY

We want you to love what you ordered. If something is not right, we will make it right.

Our return window

You have 30 days from the date you receive your order to request a return. If 30 days have passed, we are unfortunately unable to accept a return request.

Return conditions

To be eligible for a return, your item must be:

  • Unworn and unused
  • In its original condition, with tags still attached
  • In its original packaging
  • Accompanied by your receipt or proof of purchase

How to start a return

Simply email us at support@voneri.com with your order number and the reason for your return. Once your request is approved, we will send you clear instructions on where and how to send your item back. Please do not send anything back before you have received approval, as unapproved returns cannot be processed.

Damaged or incorrect items

Please inspect your order when it arrives. If your item is defective, damaged, or not what you ordered, contact us right away at support@voneri.com with your order number and a photo of the issue. We will resolve it promptly, at no cost to you.

Exchanges

The quickest way to get the right item is to return what you have and place a new order once your return is approved. This ensures the item you want is reserved for you as quickly as possible.

Items that cannot be returned

The following items are non-returnable:

  • Items that have been worn, washed, or are no longer in original condition
  • Items without original tags or packaging
  • Gift cards

If you are unsure whether your item qualifies for a return, just ask us at support@voneri.com before sending anything back.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. Please allow a few additional days for your bank or card provider to post the amount. If more than 15 business days have passed since your refund was approved and you have not seen it, contact us at info@voneri.com.

Return Shipping Costs

Please note that while we offer free shipping on eligible orders, customers are responsible for the cost of returning items. Return shipping fees are not covered or reimbursed by Voneri. We recommend using a tracked shipping service, as we cannot accept responsibility for returns that are lost or damaged in transit.

Questions about your return?

We are happy to help at info@voneri.com. Monday to Friday, 9 AM to 6 PM ET / Saturday and Sunday, 10 AM to 5 PM ET.