Shipping policy

1. Shipping Policy

Shipping Policy

At Voneri, we're committed to getting your order to you as quickly and reliably as possible. Please review the details below regarding our shipping process.

Order Processing All orders are processed within [1–3] business days. Orders are not shipped or delivered on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Times We ship across Canada. Estimated delivery time after processing is [X–Y] business days, depending on your location. Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or peak periods.

Shipping Costs We offer free standard shipping on all orders across Canada.

Order Tracking Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way. Please allow up to [48] hours for tracking information to update.

Delays While we do everything we can to ensure timely delivery, occasional delays may occur during high-volume periods or due to circumstances outside our control. If your order is significantly delayed, please reach out to us at [support@voneri.com] and we'll be happy to help.

Incorrect Addresses Please ensure your shipping address is correct at checkout. Voneri is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible and we'll do our best to update it before dispatch.

Questions? For any shipping-related questions, contact us at [support@voneri.com]. Our customer service team is available [Monday–Friday, 9 AM–5 PM EST].